SHIPPING - RETURN - Cancellation - Refund

Return, Refund & Delivery Policy

Nature of Products

We deal exclusively in digital products (software licenses / activation keys) which are delivered via WhatsApp and/or email. These products are non-tangible, non-returnable, and instantly consumable once delivered.

Delivery Policy

  • All orders are processed digitally and delivered to the registered WhatsApp number and/or email ID provided at the time of purchase.
  • Delivery is usually completed within 1–30 Seconds, but may take up to 24 hours in rare cases due to technical or verification processes.
  • Customers are responsible for providing correct contact details. We are not liable for delays or failed delivery due to incorrect information.

Cancellation Policy

  • Orders can only be cancelled before the digital key is delivered.
  • Once the key/license has been sent via WhatsApp or email, the order is considered completed and non-cancellable.

Return Policy

  • Due to the nature of digital products, returns are not accepted once the key has been delivered.
  • We do not take back or deactivate keys in cases of:
    • Wrong product selection by the customer
    • Compatibility issues due to customer's system
    • Lack of knowledge on usage

Refund Policy

Refunds will only be applicable under the following conditions:

  1. Non-Delivery of Product
    • If you do not receive your key within the promised timeframe and our team is unable to deliver it, a full refund will be issued.
  2. Invalid / Non-Working Key
    • If the key provided is proven to be invalid or not working, we will:
      • First attempt a replacement, or
      • Provide a full refund if replacement is not possible
  3. Duplicate Payment
    • In case of accidental multiple payments for the same order, the extra amount will be refunded.

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Incorrect product purchased by the customer
  • Customer changes mind after delivery
  • Key already used, activated, or redeemed
  • Issues arising due to device incompatibility or software requirements not met
  • Delay caused due to incorrect contact details provided by customer

Refund Processing Time

  • Approved refunds will be processed within 48 hours
  • The amount will reflect in the original payment method within 3–7 business days (depending on bank/payment gateway)

Support & Disputes

  • Customers must report any issue within 24 hours of delivery
  • For support, contact us via:

Important Note (Compliance)

By placing an order, the customer acknowledges that:

  • They have reviewed the product details carefully
  • They understand that digital products are non-returnable and non-refundable once delivered, except in valid cases mentioned above

 

 

 

 

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